Online Doctor Frequently Asked Questions

  • General questioned asked by our patients
  • Most questions can be answered on this page.
  • Please contact our support team if you have a question not listed here.

Absolutely, the sign up for our platform is free but you will have submit a payment to speak to a doctor. Payments are placed on a short hold with your bank or credit card company and will not be released until services have been rendered by a doctor.

YES! Your data is protected by AES technology that ensures your connection to our online doctors is secured and private at all times, we are also HIPPA certified and we also comply with all HIPAA guidelines to ensure your personal inforation is safe.

Depending on the availability of our doctors it can take up to 45 mins to see a doctor but most visits happen under 20 mins from the time of payment.

Mastercard, Visa, American Express and Discover.

Our doctors are connected to one of the largest networks of pharmacies to ensure your medicines are near by.

Not all sessions require a video session but skin care processionals may require a video session to better diagnosis the issue you are facing or photos of the issue to give you the best evaluation possible.

Anyone between the ages 18-75 with a VALID State or Federal Govement ID (Name on your profile MUST MATCH or services can't be rendered).

State regulations require that our medical providers see who we're treating, so that’s why we may ask you to take a picture of yourself and your photo ID to verify your identity.